"We have to face the difficult challenge of changing when things are going well."
                                                                                John Chambers CEO, Cisco Systems

Planning Tools

Since changing the wrong things carry such high penalties (money, time, customer satisfaction, leader credibility), deciding on the right changes is often a result of analysis and fact-based information. Some of the tools to develop critical information are below:

          - Customer Feedback Tool

          - Employee Satisfaction Tool

          - Organization Audit Tool

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